Help centre
Frequently Asked Questions
Answers about our IT operations and services. Search below, or ask our team directly.
How does device enrollment work?
We pre-configure devices with your MDM (ABM, Autopilot, etc.) before shipping. Your team receives ready-to-use devices.
What is your SLA?
Average 48h SLA for device deployment in major markets. Custom SLAs available for enterprise clients.
What countries do you support?
We operate in 22+ countries across MENA, Asia, Europe, and North America. Contact us for specific coverage.1
Which Countries Does NY Technologies Operate In?
We operate primarily in Pakistan and Dubai (UAE) while supporting clients across multiple international regions through global logistics and cross-border IT procurement services.
Do You Provide International IT Procurement And Delivery?
Yes. NY Technologies specializes in international IT procurement and cross-border logistics, ensuring secure sourcing, customs coordination, and timely delivery of devices to global teams.
What Types Of IT Products Do You Supply?
We supply enterprise-grade laptops, desktops, monitors, docking stations, and accessories from trusted brands such as Apple, Dell, HP, and Lenovo. Mobility devices like iPhones and iPads are also available on request.
How Do I Track My Support Ticket?
You can track your support ticket by visiting our Track Ticket page and entering your ticket number. You'll receive updates via email as well.
What Is Your Average Response Time?
Our average SLA is 48 hours for most support requests. Critical issues are prioritized and handled faster.
What Services Does NY Technologies Provide?
NY Technologies provides end-to-end IT procurement, device lifecycle management, logistics coordination, and workspace solutions. Our services include sourcing laptops and IT hardware, device deployment, secure storage, repairs, redeployment, and co-working spaces in Pakistan and Dubai.